How Do I Contact ICT on Teams? (For Staff)
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Contacting ICT on Teams
- Click on “Teams Icon” from the “Left Menu Bar”
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- Then click on “8070-Helpdesk” teams
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3. Next click on “Staff Only” channel, If you do not see this channel, please click on “Hidden Channels”
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4. Start typing your question or issue and send. One of the ICT technicians will get back to you as soon as possible
Issue Resolution - Chat with ICT
- An ICT technician will contact you through Teams
- Check for a "Notification" on "Chat Icon" from the "Left Menu Bar"
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- Then click on the technician’s "Chat"
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- Here we can communicate and will help you to resolve the reported issue
Remote Desktop
- In the "Chat" click on "Screen Sharing Icon" on the top right of Teams
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- You will then have a "Screen Recording" popup window
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- Click on “Open System Preferences”
- Next, it will open up a "Security & Privacy" window
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- Put a tick on “Microsoft Teams” by click on the icon
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- Another window will pop up, choose to “Quit Now” this will close your instance of Teams
- You can now close the "Security & Privacy" window
- Open "Teams"
- Click on the "Chat Icon" from the "Right Menu Bar"
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- Continue your "Chat" with the technician
- Click on the "Screen Sharing" icon on the top right of Teams
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- Choose the options “Desktop” with the bottom label "Screen #1"
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- Next click on “Give Control”
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- Then click on the “Technician's Name”
- The technician will now have control of your screen and will be debugging your issue
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Still Haven't Found Your Answer?
Please contact our ICT Helpdesk by emailing helpdesk@corpus.wa.edu.au or by calling us on (08) 6332 2574