Contacting ICT on Teams

1. Click on “Teams Icon” from the “Left Menu Bar”
   
   
   
   
2. Then click on “8070-Helpdesk” teams

      3. Next click on “Staff Only” channel, If you do not see this channel, please click on “Hidden Channels”

      4. Start typing your question or issue and send. One of the ICT technicians will get back to you as soon as possible

Issue Resolution - Chat with ICT

1. An ICT technician will contact you through Teams
   
   
2. Check for a "Notification" on "Chat Icon" from the "Left Menu Bar"
   
   
   
   
3. Then click on the technician’s "Chat"
   
   
   
   
4. Here we can communicate and will help you to resolve the reported issue
   
   

Remote Desktop

1. In the "Chat" click on "Screen Sharing Icon" on the top right of Teams
   
   
   
   
2. You will then have a "Screen Recording" popup window
   
   
   
   
3. Click on “Open System Preferences”
   
   
4. Next, it will open up a "Security & Privacy" window
   
   
   
   
5. Put a tick on “Microsoft Teams” by click on the icon
   
   
   
   
6. Another window will pop up, choose to “Quit Now” this will close your instance of Teams
   
   
7. You can now close the "Security & Privacy" window
   
   
8. Open "Teams"
   
   
9. Click on the "Chat Icon" from the "Right Menu Bar"
   
   
   
   
10. Continue your "Chat" with the technician
    
    
11. Click on the "Screen Sharing" icon on the top right of Teams
    
    
    
    
12. Choose the options “Desktop” with the bottom label "Screen #1"
    
    
    
    
13. Next click on “Give Control”
    
    
    
14. Then click on the “Technician's Name”
    
    
15. The technician will now have control of your screen and will be debugging your issue

Still Haven't Found Your Answer?

Please contact our ICT Helpdesk by emailing helpdesk@corpus.wa.edu.au or by calling us on (08) 6332 2574