Request A Loan Item
The Loan Service has been designed to save you time. Instead of having to walk to Help Desk, you can use the Loan Service to request items from your computer such as;
-Exam Laptops
-Loan iPads
-Loan Chargers
Unfortunately, if you have multiple exam laptops you must lodge a request for each one. There will be an update to allow for multiple items in one request in later updates to Freshservice.
To use the Loan Service, click on the following link ... > https://helpdeskcorpus.freshservice.com/support/home and click on "Request a Loan Item".
The catalogue will have most items that are requested frequently. If you want something that is not on the list, lodge a ticket with the Help Desk using https://helpdeskcorpus.freshservice.com/support/tickets/new
Once you have selected the item you need, it will give you the following window. Some items won't give you the option to select a date and time, so just place the request. If the item does give you the option for date and time, ensure you fill this out correctly.
Click on the calendar and select the day that you would like the loan from and then select a time. Do this for the return date of the item as well.
For Example, if you needed to request an Exam Laptop for Period 5 on Tuesday you would select the day and make the start time at least 30 minutes before the Laptop is needed and for the return time you would select at least 30 minutes after it's needed until so that there is time allowed for transferring documents and ensuring the files are stored correctly when transferred.
On the right hand side there is an option to request the item for someone else. If the item is for a student, then put in their student email.
Once you have filled out the details, click on "Place Request"
Profit